Contact us
Did you know that we offer reduced fees in your online portal? You can view your documents, make a claim and so much more. If you still need to speak to a member of customer services you can using the contact details below.
You can contact us on 01606 863 400 or email us at info@premierins.co.uk and one of our team will be happy to help.
Mon - Fri 09.00 - 17.00
You can contact us on 01606 863 400 or email us at info@premierins.co.uk and one of our team will be happy to help.
Mon - Fri 09.00 - 17.00
To make a claim, please call our office on 01606 863 400 during working hours, if outside of working hours please contact your insurer on the 24/7 insurance company claimsline number provided in the policy wording.
Opening Hours are Mon - Fri 09.00 - 17.00
If you have any questions about your existing claim please give us a call on 01606 863 400 Mon - Fri 9am - 5pm and one of our advisors will assist you.
We are committed to providing you with the best possible service, however, we realise there may be times when we do not meet your expectations.
If you'd like to talk to us about a general query, you can call us on 01606 863 400 .
Alternatively, our Complaints team are available:
Mon - Fri 09.00 - 17.00
They can be reached directly on 01606 863 400 .
You can also write to us at:
Customer Relations
Broker Insurance Management Ltd
Broker House
1-5 Broker Road
Broker Heath
West Sussex
RH18 5FY
If we're unable to resolve your complaint straight away, we'll acknowledge it promptly and keep you updated with any progress. If we've given you a final response and you are not happy, or more than eight weeks have passed since we received your original complaint, you may refer your complaint to the Financial Ombudsman Service (FOS). Their details are as follows:
The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR
complaint.info@financial-ombudsman.org.uk
www.financial-ombudsman.org.uk
You must approach the Financial Ombudsman Service within six months of the final response to your complaint. Your rights as a customer to take legal action remain unaffected by the existence or use of this complaints procedure. However, the Financial Ombudsman Service will not adjudicate on any cases where litigation has commenced.
We welcome calls through the Text Relay service. Dial 18001, followed by the number you require. You’ll then be connected to an operator offering Textphone assistance. Further information covering the use of Text Relay Services can be found at www.textrelay.org